71232 Level 6 Operations Management Assignment Answer

This Operations Management course is perfect for the student who wants a deeper understanding of operations as it relates to both manufacturing and service environments.

This class will help you become more familiar with how the major function of business in these industries operates, while also giving hands-on experience with real world examples that are relatable across different environments.

Assignment Solutions of 71232 Level 6 Operations Management Assignment .

Assignment Activity 1. Analyse the nature of operations management and the role of the operations manager in particular situations

The role of the operations manager is not only to largely impact the company’s bottom line, but also to be responsible for an external view of internal problems.

So when something goes wrong, often it is they who have to take remedial action and are ultimately judged by senior management as well as by clients in terms of their responsibility for those actions.

Ultimately, this makes Operations one of the most important parts of any organization because in a complex organization it cannot run without good information about what is going on “behind closed doors”.

Assignment Activity 2. Explain quality management

Quality management is the operational, strategic, and ongoing assessment of quality standards for all company operations.

Moreover, it directs activities to take action to ensure quality by focusing on managing the effectiveness of processes that involve product and service delivery.

Quality management includes developing performance measures related to customer satisfaction and responsiveness in order to achieve baseline goals set by an organization’s customers and key stakeholders.

Assignment Activity 3. Apply quality management techniques to improve operations in particular situations

Quality management techniques are important to apply, dependent upon the situation.

The static quality control chart is a tool that examines data over time and identifies possible shifts in the process when examined at a high level.

This information can help uncover problems in an operation before major disasters occur or improve existing processes to limit errors and downtime while undergoing changes like those listed above for operations improvement.

The Pareto chart is a powerful quality management technique that identifies the top five factors that cause defects in a process. Once identified, corrective improvements can be more effectively applied to reduce or eliminate the root causes of these problems.

Assignment Activity 4. Select and justify appropriate facilities and processes to ensure efficient provision of a product, whether a service or a good

The appropriate facilities and processes will depend on the product. For instance, if the product is a service, then provision of power and plumbing are less important than when providing for goods.

A marketing campaign might be required to attract customers if the only way to sell a product is direct contact with targeted individuals.

By finding out how people currently consume your kind of product or get their current needs met by another type of service or good one can find ways to make it more convenient or attractive for them  to use then your facility or process.

For example, marketing a product to people who eat at home instead of in a restaurant so that the need for waiting staff is eliminated.

This saves on materials and labour costs, increases profit margins and allows you to market directly to customers without depending on advertising through media (and hence increasing sales by reducing marketing costs).

Assignment Activity 5. discuss performance management and determine appropriate measures and controls of performance in operations

Operations performance management includes achieving operating objectives through the use of systems to measure and controls of performance in operations.

Performance management can be divided into four fundamental steps. The first step is identifying, understanding and analyzing the customer’s requirements (e.g., what needs to be delivered).

The second step is planning for how these needs will be met. This entails an evaluation process where a series of goals are established by evaluating options against the set criteria until an optimal course is determined and agreed on by all involved parties.

Performance review comes after this step as a tool to monitor the achievement or otherwise of these goals against targets set at earlier stages such as KPI levels, return-on-investment values, etc.

Assignment Activity 6. understand capacity management

Capacity management is the process of planning for and creating the necessary conditions to achieve a certain level of service or performance over a period. It’s designed to ensure that your capacity consistently meets demand.

The best way to understand capacity management is by looking at how it functions in manufacturing, warehousing, transportation, supply chain operations, etc.

For example: If you’re producing soda in bottles, then each bottle has a high-water content which requires more room on your bottling line than something like soda cans do.

In this case you might need two machines to be able to produce as many bottles per hour as cans per hour — and thus take twice as much space in your warehouse and require twice the man power during production time.

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