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University University Of Canterbury (UC)
Subject Working Collaboratively In Healthcare

Definitions

A Health professional refers to a person who is registered as a practitioner of a particular health profession to deliver health services by a defined scope of practice.

A multidisciplinary team has members of different healthcare professions, each with specialized skills and expertise, who coordinate and communicate with each other to provide quality care.

Culture includes but is not limited to cultures based upon:

  1. sexual orientation.
  2. cultures within Māori, Pākehā, Pasifika, and Asian groupings, including identification with culture through birth, adoption, genealogy, or whakapapa.

To work collaboratively means to work with one or more people together to achieve a common goal.  An organization’s policies and procedures are the employer’s policies and procedures and include ethical codes, standards, and other organizational requirements. An observer is someone who understands the assessment, works closely with you, and can confirm that you have performed the task competently.

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The terms verifier and verification may be used in some assessments instead of observer or observation.

Task 1: Multidisciplinary teams

This task requires you to show your understanding of a multidisciplinary team (MDT) and working collaboratively with others.

  1. Describe the structure of a multidisciplinary team in your workplace.

Team members in your multidisciplinary team may include:

support workers.

senior support workers.

peer-mentors.

registered nurses.

health professionals.

people accessing services.

family.

Other team members

Team member Their roles and responsibilities and how they contribute to achieving the common goal of the team
 My role as a support worker Roles and responsibilities:
How they contribute to achieving the common goal of the team:
Team member role: Roles and responsibilities:
  How they contribute to achieving the common goal of the team
Team member role: Roles and responsibilities:
How they contribute to achieving the common goal of the team:
Team member role Roles and responsibilities:
How they contribute to achieving the common goal of the team:
Team member role Roles and responsibilities:
How they contribute to achieving the common goal of the team:
Team member role Roles and responsibilities:
How they contribute to achieving the common goal of the team:

2. What are two benefits of working in a multidisciplinary team to achieve team objectives?

3. What are two potential barriers to achieving team objectives when working in a multidisciplinary team?

4.  What are two benefits of working with a person and their family/whānau?

5 . What are two potential barriers when working with a person and their family/whānau?

6. Identify two essential features of a person’s circumstances and describe their impact on their support needs.

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The essential features of a person’s circumstances may include:

family/whānau support.

physical condition(s).

medical history.

significant cultural values.

any other aspect.

7.  Identify four issues that may lead to conflict with a person and their family/whānau or within your team. For each issue, explain:

the situation that might be caused by the issue.

the strategy you would use to manage the situation.

Possible issues could include:

communication breakdown.

differences of opinion.

personal animosity.

expression of sexism or racism.

inappropriate voice modulation and use of language.

non-compliance with your organization’s policies and procedures.

any other issue.

Issue  Possible conflict situation and Strategies I would use to manage this conflict
First issue: Possible conflict:
Strategies I would use to manage this conflict
Second issue: Possible conflict:
Strategies I would use to manage this conflict
Third issue: Possible conflict:
Strategies I would use to manage this conflict
Fourth issue: Possible conflict:
Strategies I would use to manage this conflict

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Task 1: Assessor’s feedback to the trainee

When the assessor agrees that you have completed this task successfully, they will sign it off on the assessment summary page at the front of this assessment.

Task 2: Working collaboratively

For this task, you need to show that you can work collaboratively within a multidisciplinary team.

When completing this task, consider the values, processes, and protocols with working with Māori, Pasifika, and/or people from other cultures.

Complete all the written parts of this task before asking your observer to complete the observation form.

Answer the questions below.

What strategies did you use to establish and maintain positive relationships within a multidisciplinary team?
What strategies did you use to establish and maintain positive relationships with a person and their family/whānau?
What are four support needs you met while working collaboratively with a person and their family/whānau?

Examples may include access to information, cultural considerations, advocacy, or any other support need.

First, need:
Second need:
Third need:
Fourth need:
What two strategies did you implement to manage conflict?

Examples may include advocacy, consultation, negotiation, mediation, facilitation, or any other strategy.

First strategy:
 

Second strategy:

Evaluate and review the strategies you used. What went well?

 

What improvements could be made?
Did the outcomes from using the strategies lead to a positive or negative outcome? Explain why.

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Observation

Ask your observer to complete the observation form. Read the form so that you know what is being observed.

Your observer will complete the following observation form and may ask questions about what you are doing or what you have done previously. They may have recently seen you do one or more of these tasks. If so, they can record on the form evidence previously seen, heard, documented, or filed.

Observation
I confirm that the information provided is correct and that the trainee consistently performs to the standards listed below. The trainee: Assessor/ observer to

complete

 

used strategies to establish and maintain positive relationships within a multidisciplinary team.
worked collaboratively with a person and their family/whānau to meet four different support needs.
used strategies to establish and maintain positive relationships with a person and their family/whānau.
implemented two strategies to manage conflict.
evaluated and reviewed strategies to identify any positive and negative outcomes from their implementation.
evaluated the behavior and communication style of multidisciplinary team members and a person and their family/whānau in terms of maintaining
positive relationships.
made two adaptations to their own behavior and communication styles when collaborating with team members to maintain positive relationships.
made two adaptations to their own behavior and communication style when collaborating with a person and their family/whānau to build trust and rapport.
completed all tasks within the boundaries of their role and according to their organization’s policies and procedures.
demonstrated appropriate values, processes, and protocols to working with Māori, Pasifika, and/or people from other cultures.
Please comment on the trainee’s performance in a multidisciplinary team.

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